Help Centre
Gambling is meant to stay a form of entertainment, and the tools in your account let you manage the time and money you put into it. For independent help, you can reach the Responsible Gambling Council, Gambling Therapy or Kindbridge Behavioral Health.
Which documents do I need, and when?
KYC verification is completed before your first deposit. Usually we ask for a government-issued photo ID along with a recent proof of address. We may request more documents later, for example confirmation of a payment method before a withdrawal.
Which providers supply your live tables?
Live tables are supplied by Evolution, Pragmatic Play Live, BetGames, OnAir Entertainment and Ezugi. Every table streams in real time with live dealers.
Who is eligible to play, and where?
Canadian residents aged 19 or older can register if online gambling is permitted where they live. Accounts are opened only in areas where local law permits it, and we verify your location before accepting a deposit.
How does the loyalty programme work?
For every real-money wager, Surrey Rewards adds comp points and Reward Tokens to your account. Use them in the rewards shop to obtain bonuses and free spins.
Are there any fees?
We charge nothing. Deposits and withdrawals carry no fees from us, but your bank or payment provider may apply its own charges.
How do you ensure games are fair?
All games come from established studios, and independent testing labs check the random number generators. Results are random, and we cannot change them.
Which currency is my account held in?
Every account uses Canadian dollars (CAD), so deposits, bonuses and withdrawals all appear in CAD.
What is the minimum deposit, and which payment methods are accepted?
You can deposit with Interac e-Transfer, Visa, Mastercard, PayPal, Instadebit, Paysafecard, MuchBetter or Neosurf. The smallest deposit we accept is C$10.
How can I contact support?
Email [email protected], and our team will respond by email.
Stay in control
- Set limits on deposits, wagers and single stakes
- Receive reality checks and alerts about your session time
- Take a break of 24 hours to 6 weeks
- Close your account or self-exclude
- Take a self-assessment quiz to examine your playing habits
- We verify identity and location before accepting a deposit
- Lowering a limit applies immediately, raising it after 24 hours