Terms of Service

These Terms of Service form the agreement between you and Surrey Casino whenever you use our site, the Lobby, Live Casino, Jackpots or Promotions. Please read them carefully, because opening an account means you agree to them.

What do I accept by opening an account?

Registering an account or placing any wager means you accept these terms in their entirety.

These terms work alongside our Age Policy, Verification and AML, Play Responsibly, About Cookies, Your Privacy and Offer Rules pages. If you disagree with them, please refrain from registering or playing.

How do our games work?

Every game follows its published rules, and a fault voids the affected play.

Each game includes its own rules and paytable. Slots, Jackpots and RNG table games rely on a random number generator, so no one can predict or influence a result. Live Casino games are run by real dealers and streamed live, and the result recorded by the studio is final. If a game fault, a server fault or a connection problem affects a round, all bets and wins on that round are void and stakes are returned to your balance.

Can these terms change?

When our service or legal obligations change, we update these terms and notify you in advance.

Changes are published on this page before they take effect, and we notify you by email or when you next log in. If you keep playing after a change comes into force, you accept the updated terms.

How can I see the bonus rules?

All bonus conditions are set out on our Offer Rules page.

That page sets out eligibility, wagering, game weighting, expiry and the welcome offer currently available. Bonuses are optional, and taking one is always your decision.

How can I raise a complaint?

Send complaints by email and we will look into each one.

Email [email protected] with your username, the time the issue happened and any screenshots that may help. We check your account history against the matching game logs, then email you our decision with a clear explanation. Should you disagree with the outcome, respond to our message and a senior staff member will reassess the case.

What is prohibited?

Cheating, fraud and misuse of the platform lead to action on the account.

• Running bots, scripts or other programs to gain an unfair advantage.
• Collusion with other players, or giving anyone else access to your account.
• Using stolen payment methods or ones belonging to someone else.
• Exploiting software faults instead of telling us about them.
• Opening extra accounts or giving false details.
• Money laundering or any other illegal activity.

If such behaviour is identified, the related bets and winnings may be voided, the account may be restricted or closed, and we will inform the relevant authorities where the law requires it.

Which law applies?

These terms are read under the laws that apply in British Columbia and in Canada.

Registration is open only in regions where local law permits online gambling. We fully meet Canadian requirements on anti-money laundering, age verification and identity checks.

How far does our liability extend?

We take responsibility for our service, but some events are beyond our control.

We are not responsible for losses caused by your device, your internet connection, third-party networks or events beyond our reasonable control. Our liability for any single claim is capped at the disputed amount on your account. Nothing in these terms limits liability that applicable law does not allow us to exclude.

Who can play at Surrey Casino?

Only players who are 19 or older and located in an area of Canada where local law permits online gambling may play.

Before we take a deposit, we run KYC checks and confirm your location by geolocation. See our Age Policy and Verification and AML pages for full details.

How are deposits and withdrawals handled?

Every transaction is processed in Canadian dollars (CAD), with no fees applied to deposits or withdrawals.

• Deposit with Interac e-Transfer, Visa, Mastercard, PayPal, Instadebit, Paysafecard, MuchBetter or Neosurf.
• Withdraw with Interac e-Transfer, Visa or Instadebit.
• The minimum deposit and the minimum withdrawal are both C$10.
• There is no maximum withdrawal limit.
• Most withdrawal options pay out within 1 to 4 hours. Bank wire transfers can take as long as 12 hours.

Am I allowed to hold several accounts?

Each person is allowed a single account.

At registration, give your real name, birth date, email address and home address, and keep these details up to date. Duplicate accounts are closed, and bets placed on them may be voided. Keep your password private: we treat every action on your account as your own.

Who owns the content on this site?

Our brand, site design and content are the property of Surrey Casino or our game suppliers.

You may use them only to play on our site. Copying, reproducing or distributing any part requires our written consent.

How can I contact you?

Support is provided by email.

Send your message to [email protected] and you will receive our reply by email.