Play Responsibly
Surrey Casino is designed for adult players who enjoy gaming as entertainment and stay in control of their time and spending. This page explains the controls available in your account, when changes to them take effect, and the free support open to you.
What does Surrey Casino promise on safer play?
We give you clear controls, and we step in when play looks risky.
The same tools come with every account, whether you spin slots in the Lobby, join a Live Casino table or play the Jackpots. Our trained team watches for signs of risk, such as repeated deposits in a short period or chasing losses, and will contact you by email if any are found. Registration is accepted only from regions where local law permits online gambling. Canadian rules on anti-money laundering, age verification and identity checks apply throughout the site.
Which tools can I use to control my play?
You can set each tool from your account settings or request it from us by email.
Deposit, wager and stake limits
With a deposit limit, you cap how much you can add over a period of your choice. A wager limit caps your total bets over that same period, while a stake limit caps the size of each single bet. Combine the three however you like.
Reality checks
At the interval you set, a reminder shows your playing time and net result. You can then continue or sign out.
Time alerts
Choose how long a session should last and we will notify you when the time is up, keeping short visits short.
Cooling-off break
Take a break from your account lasting between 24 hours and 6 weeks. During the break, deposits and play are blocked and promotional emails are paused. Full access returns automatically when the break ends.
Self-exclusion
Self-exclusion goes further: your account is locked for the duration you choose. This period cannot be shortened, and you receive no marketing until it ends.
Account closure
You may request permanent closure of your account. Any remaining balance is paid to a verified withdrawal method before the account is closed.
Identity checks ahead of your first deposit
Deposits become available only once your identity is confirmed and a geolocation check is passed. This keeps play limited to verified adults in regions where we accept players.
When do changes to my limits apply?
Lowered limits apply immediately. Increased limits apply only once 24 hours have passed.
A lower limit takes effect immediately. Raising or removing a limit takes effect only after 24 hours, so you can rethink any impulsive decision.
Where can I get free, confidential support?
These organisations offer independent help at no cost.
- Responsible Gambling Council
- Gambling Therapy
- Alberta Health Services Addiction Helpline
- Kindbridge Behavioral Health
- Internet Matters, for families who want to keep children safe online
These services are independent of Surrey Casino, and no account with us is needed to contact them.
How can I tell if my gambling is becoming a problem?
Our self-assessment quiz gives you a private, honest check.
The quiz is in your account settings and takes just a few minutes. Your answers are never passed to marketing. Ask yourself questions such as:
- Do I play to win back money I have lost?
- Have I kept my gambling hidden from family or friends?
- Do I deposit more than I planned?
- Does playing affect my sleep, work or relationships?
If more than one of these signs applies to you, think about a cooling-off break and contact any of the organisations named above.
How do you stop minors from using the site?
Surrey Casino is strictly for players aged 19 and over.
We verify every account before accepting a deposit, and any account opened by a minor is closed and voided. Our Age Policy page sets out our checks and recommends tools for parents.
How can I contact the team about safer play?
Email us and a trained member of staff will reply.
Write to [email protected] for anything related to limits, breaks or self-exclusion, as well as general account matters. Our Terms of Service explain how these controls apply to your account.