Your Privacy
Your Privacy explains which personal information Surrey Casino holds about you and how we protect it. We collect only the data required to operate your account securely and to meet Canadian rules on anti-money laundering, age verification and identity checks.
What information do you collect?
We collect the details you give us, records of your play and payments, and basic technical data.
- Account details: your full name, date of birth, email address and residential address.
- Verification documents, for example proof of address and a photo ID issued by a government.
- Deposit, withdrawal, bonus and gameplay history.
- Technical data: the IP address you use, details of your device and browser, and location data used for geolocation checks.
- Any correspondence you send to our support team.
With whom is it shared?
We disclose information only to partners that help operate the service, or where required by law.
- Payment processors that handle your withdrawals and deposits.
- Providers that verify identity, age and geolocation.
- Hosting, email and analytics providers working under contract with us.
- Authorities, where Canadian law requires disclosure.
Your personal information is never sold.
How can I manage the data you hold about me?
You can ask to access, correct or delete your information, or object to how we use it.
- Access: ask for a copy of all the personal data we keep about you.
- Correction: have us update any details that are outdated or wrong.
- Deletion: request removal of data we no longer require, except records the law obliges us to keep.
- Objection: object to uses such as marketing.
Email [email protected]. We confirm that a request genuinely comes from you before acting on it.
On what legal grounds do you use it?
We rely on your consent, our agreement with you and our legal obligations.
We process account data to fulfil our agreement with you. Checks on age and identity, along with anti-money-laundering checks, are required by law. Marketing is based on your consent, which you are free to withdraw.
Do you use cookies?
Yes, and our About Cookies page explains them in full.
That page sets out each cookie category and how to manage your choices.
How long is your data kept?
Information is kept only while it serves a clear purpose, after which we delete or anonymise it.
We keep account and transaction records for as long as your account is active and, after closure, for the period required by Canadian anti-money-laundering rules.
Will I receive marketing?
Only if you opt in.
To opt out, update your preferences in account settings or click unsubscribe in any promotional email. Account and payment messages will continue to be sent.
Do you hold information about minors?
Only players aged 19 or older may use Surrey Casino.
If we find that someone under 19 holds an account, it is closed and its data deleted, except where the law requires us to keep it. Full details are in our Age Policy.
Is my information sent outside Canada?
Some partners may process data in other countries, under contractual safeguards.
We require those partners to protect your information to a standard comparable to ours. That country's laws can also apply to it while it is held there.
Is this page updated?
We post updates here and email you about significant ones.
How is my information used?
To keep your account secure and fulfil our legal obligations.
- Open and maintain your account.
- Confirm age, identity and location.
- Handle payments in Canadian dollars.
- Prevent fraud and money laundering.
- Provide Play Responsibly tools.
- Answer support emails.
- Send Promotions, with your consent.
How do you protect it?
We use technical and organisational safeguards.
We encrypt data in transit, limit access to staff whose role requires it, and monitor our systems for any sign of misuse. Keep your password private at all times.
How do I contact you?
By email only.
Write to [email protected].